Policies

Booking fee

 

To secure an appointment, a non-refundable £10 booking fee is required. This fee will be deducted from the cost of your treatment. Payment can be made by bank transfer or in person via cash or card.

 

Cancellations

 

24 hours’ notice is required if you wish to cancel or reschedule your appointment. Failure to do so will result in the loss of your booking fee.

 

Late/early arrival

 

Please arrive to your appointment on time. If you arrive early, please wait until your scheduled time as I may be with another client or preparing for your appointment.

 

If you’re running late please notify me, I will do my best to accommodate you. However, time may not permit to honour a full service. Your appointment will either be shortened or cancelled. Quality of work is dependent on sufficient time to fulfil the service.

 

If the service is cancelled due to lateness this will result in the loss of your booking fee. If the treatment is able to go ahead a late fee of £5 will be charged if you’re up to 15 minutes late. Any time after may result in cancellation. 

 

Refunds

 

No refunds will be provided for any services rendered. If you’re unhappy with your treatment or have any concerns please discuss this with me, I will do my best rectify any issues.

 

Patch tests

 

Lash extensions brow treatments require a patch test 48 hours before treatment. Be mindful to book this in advance to avoid disappointment, if you have a service booked for an event.

 

Lash retention

 

If you experience excessive fallout or have any concerns, please inform me within 72 hours. I will offer a free touch up to rectify the problem, this is only valid within a 7-day period. Lash retention is 50% artist and 50% client, after 72 hours, any loss will unlikely be due to adhesive and more likely to be aftercare.

 

Each eye naturally sheds 2-5 lashes a day. On average each eye has 90-120 natural lashes. You can expect to lose up to 21 lashes in the first week, up to 42 by week 2, and up 63 lashes by week 3. Infills are to be booked between week 2/3. You must have at least 40% of your lashes left to qualify for an infill, any less than that will be considered a full set.

 

Lash pre-treatment and aftercare

 

It is essential to arrive to your appointment with clean lashes. I recommend the night before cleansing the lashes with an oil-based cleanser to ensure all traces of mascara are removed. On the day of your appointment avoid any makeup around the eye area and oil-based skincare, cleanse the lashes thoroughly to remove any remaining oils or makeup.

 

There is a £5 charge if you arrive to your appointment with makeup on the eye area. Not only does makeup effect the adhesive adhering properly, the time spent cleansing the lashes will shorten the time available to fulfil the lash application.

 

Avoid coffee and drinking too much water to allow yourself to lay comfortably for the duration of your treatment. Please notify me of any problems that may prevent you from laying down for long periods of time with your eyes closed, physical or psychological. I will do my best to accommodate you and help you feel comfortable for the treatment. Do not wear contacts to your appointment.

 

After your treatment, avoid getting lashes wet for 24 hours. Avoid touching, pulling and rubbing the eye area and lashes. A spoolie will be provided, please brush the lashes daily. Try not to sleep with your lashes touching the pillow, satin pillowcases may help.

 

A lash shampoo is recommended to clean the lashes daily if you have oily skin and/or wear makeup. Cleanse every other day if you have dry skin and/or wear little makeup, this is essential for getting the best retention. Lashes will not stay on unclean lashes.

 

Many factors can affect lash retention such as; hot or humid weather, hot showers/steam, sweat, oil, makeup, cooking heat and oils, medication, hormones, and the health of your natural lashes.

 

It is my priority to protect the health of your lashes. If you have thin, short or damaged lashes; long, thick or volume lashes will not be suited for you, this can damage your lashes further and effect the retention. Lash styles and retention will be dependent on the health of your natural lashes.